Key Features

• What type of keyboard or input methods do I have?

  • When you start a program or select a field that requires text or numbers, the onscreen keyboard becomes available. You can choose from these keyboard layouts: QWERTY, Compact QWERTY*, Swype*, and Phone keypad.

    *Carrier dependent

• How do I enable Swype on my Zio?

  • Swype is available on the Sprint version of Zio with Android 2.2

    To switch from the standard Android keyboard to Swype, select Messaging > New Message, then PRESS & HOLD your finger in the “To:” field. From the pop-up menu, Select Input Method > Swype.

• Why can't I setup my email account?

  • Please double check what information your email service requires to setup your email account. You will need to know the correct SMTP/POP3 settings, and may need to find out the security type, ports.

• How do I connect my phone to another device using Bluetooth™ (Bluetooth pairing)?

  • Press MENU > Settings > Wireless controls Bluetooth select. Turn on Bluetooth. Bluetooth settings > select Discoverable

    Tap Scan for BT devices. The devices you can pair to will appear below in the Bluetooth devices list. You will need to know the PIN# of the device your pairing to and from before timing out. Next, select device you want to pair with and enter PIN# >Accept Incoming BT request. Click done paring is successful the Bluetooth connected icon will appear in the status bar of your phone.

• How do I connect to the Internet using Wi-Fi?

  • To use Wi-Fi on your phone, you need access to a wireless access point or "hotspot". On the home screen, tap settings > Wireless Controls. Select the Wi-Fi check box to turn Wi-Fi on. The phone will scan for available wireless networks. Tap Wi-Fi settings. Tap a Wi-Fi network to connect.

• How do I create a music playlist shortcut on my Home screen?

  • Press MENU > Add > Shortcut > Music playlist and select the playlist you would like to add to the Home screen.

• How do I turn on GPS?

  • From the Home screen press Menu > Settings > Security & location and touch Enable GPS Satellites.

• Can I use Google Maps on my phone?

  • Yes, Google Maps is supported and can be launched from Programs. An active internet connection is required to use this feature.

• What type and size MicroSD storage cards can I use?

  • You can use any type of MicroSD card that supports 2.0 SDHC compatibility. These cards support up to 32 GB of storage.*

    
    

    *Please note that actual usable memory capacity may vary depending on manufacture.

• How do I check the phone information ( Phn#, MEID, Wi-Fi MAC address, Signal strength, etc)?

  • To view the phone information Select > MENU > Settings > About phone > Status.

• How do I mute my phone during a call?

  • During a call, press MENU, and then tap Mute to toggle between turning the microphone on or off. A Mute icon appears in the status bar when the mute is on.

• Can I transfer files between my PC and phone using Bluetooth?

  • If your PC supports the "Bluetooth FTP" profile, then transferring files between the phone and the PC can be performed by launching the Bluetooth FTP application on the phone. Otherwise, to transfer music, pictures, and other files from your computer to your phone's storage card, you need to set the phone's storage card as a USB drive. Connect the phone to the computer using the USB cable. A notification icon will appear in the status bar. Open the notifications panel, tap USB connected and then tap Mount.

• What information is displayed through the notifications panel?

  • Date, carrier name, missed calls, finished installations, program downloads, SMS notifications, email notifications, synchronization status, and more depending on the applications installed on your device.

• How do I forward a text message from my phone?

  • To forward a text message follow these steps:

    1. Select Messaging
    2. Select Message thread
    3. Long Press the message to be forwarded
       NOTE: A Message options menu will pop up
    4. Select Forward
    5. Enter the phone number or type an existing contact's name
    6. Select Send
• How do I change my phone ringtone?

  • follow the steps below:

    1. From the Home screen, Tap Menu > Settings, and then Tap Sounds & display.
    2. Scroll down and then tap Phone ringtone.
    3. Select either Preloaded ringtones or User ringtones.
    4. Select ringtones you want to use.
    5. Tap OK.
• How do I copy files, music and video between my phone and PC?

  • To transfer files from your computer to your phone's storage card, you need to set the phone's storage card as a USB drive. Connect the phone to the computer using the USB cable, and open the notifications panel. Tap USB connected and then tap Mount, the phone will appear as an external USB drive in your computer.

Performance

• How do I update my Sprint version of Zio from Android 2.1 to 2.2?

  • From the Home page, select Menu > Settings > About phone > Update Android > Check for Android Updates Now. You will be automatically prompted to download a new firmware package.

    Important Notes: The upgrade involves three steps, each requiring a reboot of the device. It is recommended that you do the update while the device is plugged in and while on a Wi-Fi connection. Please allow sufficient time to complete all of the steps.

• Where can I find information on the Cricket Zio 2.2 Android upgrade?

  • Visit our download page to find documentation on supported Android 2.2 features and how to upgrade your Zio to 2.2 with a Wi-Fi connection.

    You can also visit Cricket's site to find a store near you where you can have a Cricket representative upgrade your Zio for you.

    www.mycricket.com/ZIO

• Will the carrier offer some type of method for backing up info?

  • This is dependent on your carrier. Some carriers will preload back up and syncing applications on the device. Google has Gmail which serves as a backup/sync portal for contacts/calendar etc..

• How can I improve my phone's performance when it is acting slow, sluggish or is not responding as fast as it used to?

  • To improve your phone's performance, from within the Google Browser press Menu > More > Settings > Clear cache, Clear history, Clear all cookie data, and Clear form data. Also under Settings > SD card & phone storage verify there is enough space to run applications. You can uninstall an application or clear its cache in Settings > Applications > Manage applications. You can also remove the battery for 3 seconds, then reinsert the battery, and turn on the phone.

• How do I optimize the battery power?

  • To increase battery performance you can turn off Bluetooth, Wi-Fi, notifications tasks, and other options that require data. You can also decrease the screen brightness, Screen timeout time and listen to music from SD card.

• What do I do if I am encountering Lock pattern issues?

  • How to unlock lock pattern for three scenarios -

    1. Registration of Google account on M6000

    Symptom of Unlock Failure:
    After 5, 10, 15 or 20 failed attempts, there is a "Forgot Pattern" option. The end-user is given a chance to sign in and redraw security pattern.

    Countermeasure:
    Verify correct Username and Password* then enter information into the "Forgot Pattern" screen to unlock. Once unlocked make sure to press cancel to go back to main screen.

    Exclusive Remedy:
    "Factory Data Reset" Please visit your nearest carrier retail outlet.

    2. No registration of Google account on M6000

    Symptom of Unlock Failure:
    After many failed attempts there is No "Forgot Pattern". The user is never given a chance to sign in the Google sync account and redraw security pattern. Locked out!

    Countermeasure:
    Verify correct Username and Password* then enter information into the "Forgot Pattern" screen to unlock. Once unlocked make sure to press cancel to go back to main screen.

    Exclusive Remedy:
    "Factory Data Reset" Please visit your nearest Carrier retail outlet.

    3. Registration of Google Sync account on PC

    Symptom of Unlock Failure:
    After 5, 10, 15 or 20 failed attempts, there is a "Forgot Pattern" option. The end-user is given a change to sign in and redraw security pattern.

    Countermeasure:
    Verify correct Username and Password* then enter information into the "Forgot Pattern" screen to unlock. Once unlocked make sure to press cancel to go back to main screen.

    Exclusive Remedy:
    "Factory Data Reset" Please visit your nearest Carrier retail outlet.

    * How do you verify correct Google Username and Password? Log in to Gmail on CPU

• Why can't I access all HTTPS websites using Android 1.6?

  • [Error: the security certificate prompt. It states that there is a problem with the certificate. And it asks me to "Continue", view certificate, cancel or blank screen].

    This is a defect with Android 1.6 but the newer versions of Android OS have more certs added.

    Here is the response we received from Google:
    Note that just because a site works on a desktop browser and does not work on an Android device does not mean that it is a device issue and not a server issue. Frequently server's are not properly configured to return immediate CA certificates as part of the certificate chain. This works most of the time because desktop browsers cache intermediate CAs they have seen on other sites, so if you hit a misconfigured server, you usually will find the intermediate already cached due to a visit to another site, even another part of the same web site that is properly configured. Android does not perform any such intermediate CA caching. We do try and contact the web server admins of any such sites that we discover to be misconfigured. As noted by some, if a CA is missing, one workaround is to use an alternative browser that has its own CA list. As noted above, Opera Mini is one such option, it proxies requests through its servers where they do the actual certificate chain validation. Mozilla Fennec for Android is another alternative that is in testing that does not rely on proxying data through a third party server.

• What does the device do when both Wi-Fi and Cellular networks are present?

  • Wi-Fi is given higher priority than cellular connectivity. Therefore, if an open Wi-Fi or a Wi-Fi network to which you have previously connected is available, the connection is automatically transferred to Wi-Fi.

• How do I restart my phone when a program is not performing properly or the phone is not responding to any key presses?

  • Press and hold the END CALL/POWER button for 3 seconds. When the Phone options menu appears, tap Power off. Tap OK when prompted to turn off the phone. Press the END CALL/POWER button again to restart the phone. If the phone is not responding to any key presses remove the battery for 3 seconds and then reinsert the battery and turn on the phone.

Android™ Market

• How do I stop applications from running in the background?

  • You may browse the Market to find programs that will allow you to see which applications are running and give you the ability to stop them. One application is the "Advanced Task Killer" available for free in the Android Market.

• Do I need a Google account to use the phone?

  • To use the device you do not need to setup a Google account. The first time you turn on the phone you will be prompted to either Create, Sign in or Skip setting up a Google account. However to take full advantage of the phones features, it is recommended that you use your Google account with the phone.

• How do I sign in for my Google Account?

  • You need a Google Account to use Google Apps™ on your phone such as Google Mail™/Gmail™, Google Talk™, and Android Market™.

    If you did not sign in to your Google Account when you first turned on and set up the phone, you can still sign in when you open any of the Google Apps that requires login credentials, or when you upload to Google-owned sites such as YouTube™ and Picasa™.

    1. Press HOME, tap the All Programs button (on the bottom-left corner of the Home screen) and then tap a Google application such as Google Mail/Gmail.
    2. You are prompted to set up your Google Account. Tap Next.
    3. Tap Sign in and follow the prompts on the screen to log in.

    Sign-in is a one-time process. You will not be prompted to do so again

• What if I've forgotten my Google Account password?

  • On your computer, open your browser and go to http://google.com/accounts. On the right side of the page, click I cannot access my account. In the please select your issue section, select I forgot my password. Click Reset your password now, and then follow the procedure on how to recover your password.

• Where can I purchase games and programs for my phone?

  • Android Market provides direct access to useful applications and fun games, which you can download and install on your phone. Applications can be either purchased or downloaded free.

    *Customized Software packages (including Google Services) availability may vary according to region.

• How can I delete downloaded files?
  • 1. Using the USB Cable that came with your Zio, plug your phone into your computer. Browse for and delete the desired file(s).
       OR
    2. Download a file explorer application from the Android Market. Use the application to browse for and delete the desired file(s).

    NOTE: Anything you download via the Browser will automatically save to the download folder on your memory card.

• Why can't I access Google Market?

  • (Error: "Can't establish a reliable data connection to the server. This could be a temporary problem or your SIM card may not be provisioned for data services")

    1. Make sure Data Connection is enabled under Settings > Wireless Controls > Mobile Networks > select enabled Data Connection
    
    a. Check phone notification bar for EvDO (3G) means you are connected. If you do not see the EvDo with arrows instead you see 1x D symbols indicates data connection is dormant.
    2. Make sure CDMA/EVDO is set to automatic under Network Mode - Settings >> Wireless controls >> Mobile Networks >> Network Mode >> CDMA/EvDO auto
    
    a. Please verify - above by going back to Network Mode and seeing the following: Preferred network mode: CDMA/EvDO auto
    3. Next under System Select make sure Automatic is selected
    4. If all steps fail perform Factory Data Reset
    - Menu >> Settings>> SD Card USB Mass Storage >> Factory Data Reset

    NOTE: You will lose all text msgs, pics, files and settings stored on phone...Remove SD card, replace after powering on handset.

• Does Google Market save my credit card info for future purchases?

  • YES

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